Refund policy

Refund policy

The Trainer’s Post – Return & Refund Policy

Thank you for shopping with us! Please review our return and refund policy below for a clear understanding of our process and guidelines.

1. General Returns & Refunds:

  • No Refunds on Standard Orders:
    We do not offer refunds for non-damaged products. All sales are final, and once your order is processed and shipped, it cannot be canceled or refunded. 
  • Please see Section 2 for our return/refund policy on damaged/tampered/incorrect items.
  • Pre-Order Products:
    All pre-order items are final sale. We do not accept cancellations or issue refunds on pre-ordered products under any circumstances, including price fluctuations. By placing a pre-order, you agree to these terms.
    • We secure your product at today's price from our suppliers, and we cannot guarantee future pricing. Pre-order sales are final, and cancellations or refunds will not be granted.

2. Damaged, Tampered or Incorrect Items:

  • If you receive a damaged, tampered or incorrect item, please contact us within 3 business days of receipt. To be eligible for a return or refund, your purchase must meet the following criteria.
    • Your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
    • Please provide clear photographs of the item in its original packaging with the damage or error in your order for verification.
    • To qualify for a refund for tampered boxes you must video the box and packs being opened. Packs MUST remain in camera view AT ALL TIMES. Video has to have a time stamp with YOUR name, and order number. This will mitigate any videos being reused.
    • We will work with you to resolve the issue by either providing a replacement or offering a refund.

3. Return Process:

  • In-Stock Items:
    We accept returns of in-stock items only if the item is damaged or defective and meets the description in section 2.
    • Items must be returned in their original, unused condition within 14 days of receiving the order.
    • A 10% restocking fee will be applied to any returned items.
    • Shipping costs for returns will be covered by The Trainer's Post and will be arranged once the return process is initiated. 
    • It will take 5-7 business days to process a refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.

4. Shipping & Delivery:

  • Shipping Charges:
    Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
  • Address Accuracy:
    Customers are responsible for providing accurate shipping information. We are not responsible for lost, delayed, or misdelivered packages due to incorrect addresses.

5. Chargeback Protection:

  • We monitor all transactions to prevent fraud and protect both our customers and our business. In the event of a chargeback, we will dispute any claims with the necessary documentation, including shipping records and communication history.

How to Initiate a Return:

  • To initiate a return for a damaged or incorrect item, please contact us at andrew@thetrainerspost.com with your order number and details of the issue.
  • Once your return is approved, we will provide instructions on how to proceed with the return.

We appreciate your understanding of our policies and thank you for supporting The Trainer’s Post.